Flipkart open box delivery

By Divya Bhati: Well, this isn’t the first time that something like this has happened. In a recent incident, a Flipkart customer placed an order for a laptop but never got the product. Instead, the delivery agent delivered a detergent soap. Flipkart has issued an official statement on the matter and said that the company has issued a refund to the customer. An IIM Ahmedabad student, Yashaswi Sharma, ordered a laptop for his father during the ongoing Flipkart Big Billion Days. But when the package was delivered, he received detergent bar soap instead of the laptop. Sharma took to social media to narrate the delivery scam story. In no time, Flipkart addressed the matter and issued a refund for the faulty order. “Flipkart as a customer-focused organization observes a zero-tolerance policy on all incidents that impact customer trust. It is of utmost importance to us to ensure the best possible online shopping experience for our customers,” a Flipkart Spokesperson told India Today Tech. Addressing the matter, the spokesperson said, “In this specific case that offered an Open Box Delivery option, the customer shared the OTP with the delivery executive without opening the package. Once the details of the incident were verified, our customer service team initiated a refund that will be credited within 3-4 working days. We have identified the issue and have also initiated action against the errant party.” So, what is an Open Box Delivery? In simple words, Flipkart offers the Open B...

so how will open box delivery work for third party couriers, as in case of ekart we used to get otp on flipkart app,will they also open the product in front of me?? In case of SSN Logistics [Delhivery), ATSPL.. the system is mostly to favour the delivery associate. In place of signature or notes... they will scribble 'OBD'. . This discharged them from any liability, if the customer accepts the package. . Obviously for white goods, heavy appliances... it is not the same. Customer does have some rights, even after accepting delivery. . Not sure about Flipkart's handling of 'out for delivery' via non EKL partners. But Delhivery themselves would send messages to the phone number mentioned in the shipping address. If the number is not a landline number or if it can receive OTPs, then one can even directly on to the Delhivery website, using that number as the credential. . You would receive the login OTP from Delhivery. Thereafter you can raise tokens/tickets for everything from alternate contact number, address update/ deliver to neighbour .... to rescheduling requests, complaints about anything. . If local hub related complaint/ticket is raised then the e-mail is sent to that hub too. And within few hours or (if complaint raised after 2100 hours then) next day.. the Team Leader/ Operations in-charge of the nearest hum would themselves call you too. . On Delhivery site, always do add your e-mail (ANY address) too, as they do send automated replies to e-mail. My haier refrigerat...

Steps To Avail Flipkart Rolls Out “Open Box Delivery” In Select Cities A long awaiting wish of millions of online shoppers in India has come true. Flipkart has launched “open box delivery” service. Now you can open your received order at time of delivery to check the box contents. This service has been first launched in select cities and will be soon extended to cover other areas. Some All You Need to Know About Flipkart Open Box Delivery Service Availability Bhopal, Bhubaneswar, and Chandigarh Only Extra Charges Nil Payment Options All Except COD What You Need A Valid ID Proof What really was the concern? The things got serious when few incidents were reported where people complained of receiving wrong contents. There was a case when a person received a brick instead of iPhone. Such incidents made people apprehensive about shopping online. No one in life wants to get such surprises especially when you order an expensive item like a mobile phone, or laptop. How to Avail Open Box Delivery: You don’t have to change anything in the way you shop. The only difference is that at the time of delivery you have the additional leverage to open the box and check contents. • 1 . Visit • 2 . Enter the Delivery Adress and Click Deliver Here. (Valid in Bhopal, Bhubaneshwar, and Chandigarh solely). • 3 . Select the ‘ Open Box Delivery’ Option within the ORDER SUMMARY web page. • 4 . Select your most popular Payment mode and Complete the Transaction. (COD shouldn’t be out there ) • 5 . Tha...

• Tech News • Smartphones • 5G Phones • 6GB RAM Phones • 8GB RAM Phones • 12GB RAM Phones • Triple Camera Phones • Quad Camera Phones • Snapdragon Phones • MediaTek Phones • FullView Display Phones • Feature Phones • Tablets • Smart TVs • Fitness Trackers • Smartwatches • Earphones • Tutorials • Reviews • FAQ • Everything Synology • SAR Value Finder Flipkart Open Box Delivery How Does Flipkart Open Box Delivery Work? • Add the product to the cart (only high-value items like mobiles and laptops of select brands, as well as most large appliances, are supported). • Enter the delivery address. • If Open Box Delivery applies to your item and is available at your PIN code, you will be shown a notification on your checkout page as you place your order on the Flipkart app or website. • You’ll get a pop-up about the Open Box Delivery. Click on ‘Accept and Continue’. • Complete the payment. • When it is time for your order to be delivered, you will receive a text message (SMS) to your registered mobile number from Flipkart. This message will contain your order’s details, delivery status, and instructions. You can also check this on your order details page. • Once the product arrives at your doorstep, the delivery partner will request your consent to make an Open Box Delivery. • If you opted for Cash-on-delivery, you need to do the payment first, and then the delivery executive will initiate the Open Box Delivery process. • The delivery partner will open the primary as well as second...

Update: The story has been updated with Flipkart statement A Delhi man who ordered a laptop from ecommerce website Flipkart during the ongoing Big Billion Days Sale has claimed that the online retailer sent him packets of Ghadi detergent instead. In a LinkedIn post, Yashaswi Sharma said that he purchased a laptop for his father from Flipkart and instead of the laptop he received Ghadi detergent soap bars. Incidentally, both Amazon and Flipkart have 'Open Box' policy for electronics and other high-priced items. Wherein the delivery guy makes a video while the shopper opens the package. There's an OTP that is to be shared with the delivery person only after the customer is satisfied with the product he/she has received. In this case, Sharma claims that his father shared the OTP with the delivery agent without checking as he was not aware of the policy. "He assumed OTP was to be given upon receiving the package - as is usual for prepaid deliveries - so he gave it when the box was delivered," Sharma wrote in his LinkedIn post. For those unaware, in Open Box Delivery, the delivery person opens the package in front of the customer. The aim of this is to ensure that in case a customer finds the product/or a part is missing, damaged or completely different from what ordered they can return the product immediately. "In Open Box Delivery, our Wishmaster will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you...

New Delhi:E-commerce platform Flipkart’s festive sale is going on. The company offers a tempting deal in the ongoing sale. But what happens when one ordered a laptop andreceived some Ghadi detergent bars? Sounding unbelievable? But yes, it is right. Wondering to know where and with whom the incident happened? Here's the answer to your curiosity. After several of the e-commerce company's customers complained that they had not received the items they ordered during the Big Billion Days event, Flipkart lately found itself in a pickle. ( In this instance, a buyer who had bought a laptop for his father instead received some Ghadi detergent bars, much to his great surprise. ( On Tuesday, Flipkart responded to the backlash it had been receiving on social media as the Big Billion Days sale gaffes began to accumulate. The e-commerce company has detected the problem, according to a statement from Flipkart, and has taken action against the "errant party." "As a company that prioritises its customers, Flipkart follows a zero-tolerance policy for any occurrences that erode customer confidence. For us, providing our clients with the finest online purchasing experience is of the utmost importance, Flipkart said. The client, who went by the name Yashaswi Sharma, said in a LinkedIn post that his father made a mistake by not understanding the idea of "open-box delivery." According to Yashaswi Sharma, his father believed that the OTP should be given to the delivery agent once the box has bee...

Returns Policy Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible Category Returns Window, Actions Possible and Conditions (if any) Furniture Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 10 days Refund or Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagno...

New Delhi:E-commerce platform Flipkart’s festive sale is going on. The company offers a tempting deal in the ongoing sale. But what happens when one ordered a laptop andreceived some Ghadi detergent bars? Sounding unbelievable? But yes, it is right. Wondering to know where and with whom the incident happened? Here's the answer to your curiosity. After several of the e-commerce company's customers complained that they had not received the items they ordered during the Big Billion Days event, Flipkart lately found itself in a pickle. ( In this instance, a buyer who had bought a laptop for his father instead received some Ghadi detergent bars, much to his great surprise. ( On Tuesday, Flipkart responded to the backlash it had been receiving on social media as the Big Billion Days sale gaffes began to accumulate. The e-commerce company has detected the problem, according to a statement from Flipkart, and has taken action against the "errant party." "As a company that prioritises its customers, Flipkart follows a zero-tolerance policy for any occurrences that erode customer confidence. For us, providing our clients with the finest online purchasing experience is of the utmost importance, Flipkart said. The client, who went by the name Yashaswi Sharma, said in a LinkedIn post that his father made a mistake by not understanding the idea of "open-box delivery." According to Yashaswi Sharma, his father believed that the OTP should be given to the delivery agent once the box has bee...

so how will open box delivery work for third party couriers, as in case of ekart we used to get otp on flipkart app,will they also open the product in front of me?? In case of SSN Logistics [Delhivery), ATSPL.. the system is mostly to favour the delivery associate. In place of signature or notes... they will scribble 'OBD'. . This discharged them from any liability, if the customer accepts the package. . Obviously for white goods, heavy appliances... it is not the same. Customer does have some rights, even after accepting delivery. . Not sure about Flipkart's handling of 'out for delivery' via non EKL partners. But Delhivery themselves would send messages to the phone number mentioned in the shipping address. If the number is not a landline number or if it can receive OTPs, then one can even directly on to the Delhivery website, using that number as the credential. . You would receive the login OTP from Delhivery. Thereafter you can raise tokens/tickets for everything from alternate contact number, address update/ deliver to neighbour .... to rescheduling requests, complaints about anything. . If local hub related complaint/ticket is raised then the e-mail is sent to that hub too. And within few hours or (if complaint raised after 2100 hours then) next day.. the Team Leader/ Operations in-charge of the nearest hum would themselves call you too. . On Delhivery site, always do add your e-mail (ANY address) too, as they do send automated replies to e-mail. My haier refrigerat...

Returns Policy Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted. Part 1 – Category, Return Window and Actions possible Category Returns Window, Actions Possible and Conditions (if any) Furniture Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) 10 days Refund or Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a refund/replacement of the same product will be provided at no additional cost. If no defect is confirmed or the issue is not diagno...